Pace will use the ICE funds to develop a Command Center which will utilize technologies to more aggressively monitor/oversee the delivery of services by the twelve different regional ADA/dial-a-ride contract providers. Having this center will give Pace a technological advantage in undertaking additional oversight to improve service and efficiency. Pace also is installing Interactive Voice Response (IVR) technology for trip notifications, web-based technology for trip cancellations and confirmations, and Opti-Run technology to maximize the efficiency of the run structures. Funding: 2011 ICE: $272,647

The MMIS Enterprise Asset Management (EAM) Facilities Project focuses on expanding the existing MMIS to encompass facilities. Facilities management data will seamlessly be integrated with the rolling stock data in CTA's MMIS. This expanded MMIS will support the activities of several CTA Departments. A pilot demonstration will also be included to test the use of a mobile device that will allow work-order information to be updated in the field. Funding: 2008 ICE: $189,349 2011 ICE: $1,961,228

This project will support the CTA's effort to implement a new technology that will upgrade paging at all 145 rail stations allowing staff to better communicate with customers. This technology will allow mass notification via the Public Address (PA) system and will display announcements directly to CTA's Train Tracker signs. This sytem meets ADA guidelines for providing written words so that hearing impaired riders are able to get information. Funding: 2012 ICE: $2,493,307

The Blue Island Vermont Street Station is a hub of interagency transfer activity between Metra, Pace, and CTA. Transit service in this station area is provided by four Pace bus routes (348, 349, 359, and 385) and three Metra lines or branches (Metra Electric Blue Island Branch, Rock Island District Beverly Branch, and Rock Island district Main Line). Improvements to the Blue Island, Vermont Street Interagency Transfer Station would include additional interagency signage at multiple locations, including both Metra stations. Funding: 2010 ICE: $560,000 2012 ICE: $1,440,000

Metra customers are increasingly using portable electronic devices including handheld computers, mobile phones, tablets, laptops, e-readers, and many other devices that require charging. Metra has begun the roll out of installation of 120V AC outlets on some passenger cars already undergoing rehabilitation. This project would extend that installation to an additional 300 passenger cars. This would also allow for the uninterrupted use of such devices and their applications (such as Metra Mobile, potential future WIFI, and potential future mobile ticketing). Funding: 2010 ICE: $720,000