The Regional Transit Coordination Plan is an ongoing multi-year program aimed at enhancing regional mobility by facilitating seamless travel on public transportation.

Recognizing that Information Coordination and Physical Coordination are complementary, the RTA initiated an effort to address both categories simultaneously for existing transfer locations. The information and physical coordination study included an assessment of current information practices targeted to transferring passengers and site visits to 75 priority transfer locations in order to determine necessary modifications in both categories. The focus was on content and specific placement of directional and service information, plus any physical site modifications necessary to improve connections. The results were presented to the RTA Board in February 2003.

The information coordination component recommended modifying existing maps, schedules and signs to clearly emphasize interagency transfer opportunities and better direct transferring passengers. The study also proposed new way-finding signage between boarding areas, new local area maps at interagency locations, and a new rail-to-rail connections map showing both Metra and CTA rail lines and stations. To gage customer response for these recommendations, a second round of focus groups was conducted in June of 2002. The results of the focus groups are documented in the Way-Finding Focus Group Report.

The Regional Transit Coordination Plan is an ongoing multi-year program aimed at enhancing regional mobility by facilitating seamless travel on public transportation.

Recognizing that Information Coordination and Physical Coordination are complementary, the RTA initiated an effort to address both categories simultaneously for existing transfer locations. The information and physical coordination study included an assessment of current information practices targeted to transferring passengers and site visits to 75 priority transfer locations in order to determine necessary modifications in both categories. The focus was on content and specific placement of directional and service information, plus any physical site modifications necessary to improve connections. The results were presented to the RTA Board in February 2003.

The physical coordination component identified 17 interagency transfer locations where physical improvements would encourage travel by transit to regional activity centers. These priority transfer locations either have high rates of transfer activity or provide critical connections. Preliminary concept designs have been prepared for five representative locations.

The Regional Transit Coordination Plan is an ongoing multi-year program aimed at enhancing regional mobility by facilitating seamless travel on public transportation.

Public Involvement began with an open-house public meeting in December 1999, when the proposed approach for the RTCP was presented to and discussed with members of the general public and stakeholder groups. Public comments were incorporated into the Proposed Approach Report submitted to the Illinois General Assembly (December 31, 1999). Throughout the year 2000, RTA management and staff made numerous presentations on the RTCP to various committees of the Chicago Area Transportation Study (CATS) and the Northeastern Illinois Planning Commission (NIPC), community and business groups, suburban Councils of Mayors, and other transportation agencies. Area residents have also participated in two rounds of focus groups as described below. Regular updates on the plan were provided in the RTA Reports newsletter.

Public participation has been supplemented by Focus Groups involving both residents and stakeholder representatives. Separate focus groups for residents of the City of Chicago, inner suburbs and outer suburbs were conducted in October 2000 to gather perceptions on transit and interagency transfers. Those sessions were augmented in November 2000 with a stakeholder focus group of community and business leaders from throughout the region, which was a follow-up to interviews conducted with various stakeholder agencies and groups earlier that year. All of the focus groups suggested a need for better coordination of basic transit information, better connections between transit services ¿ especially in the suburbs, and a desire for some sort of universal fare mechanism; so that travelers can best use the entire regional transit system.

A second round of resident focus groups was conducted in June 2002 to test recommendations from the information component aimed at providing better information for transit customers and potential customers. At all transfer locations and for all points of access to the transit system, focus group participants have expressed a preference for agencies to use common symbols, icons and logos to convey an integrated transit system and identity.

The Regional Transit Coordination Plan is an ongoing multi-year program aimed at enhancing regional mobility by facilitating seamless travel on public transportation.

In accordance with the informal Management Plan, the Service Boards (the CTA, Metra and Pace) have been actively involved in every component of the plan, with overall program management provided by the RTA. Other agencies have been involved as appropriate. For example, the City of Chicago Department of Transportation (CDOT) has been an active participant in several components to date. Other municipalities and transportation agencies will be included as specific recommendations are considered and implemented.