Phase VIII of Pace's Regional Call Center takes reservations for dial a ride and demand response services to seniors and individuals with disabilities.  The Call Center provides comprehensive mobility management services that improve the coordination and operation of transportation services and supports county-led coordination services funded by Section 5310

Phase VI of Pace's Regional Call Center takes reservations for dial a ride and demand response services to seniors and individuals with disabilities. The Call Center provides comprehensive mobility management services that improve the coordination and operation of transportation services.

This express bus route was originally implemented as Route 889 to provide low income residents in south Cook County with access to employment centers in the vicinity O-Hare and Schaumburg. In order to improve performance Pace introduced a new service design on November 21, 2011 as Route 895. The service operates peak period, peak direction, express service (NB in morning; SB in midday and evening) between Chicago Ridge & Pace Northwest Transportation Center with selected trips operating via the CTA Blue Line Rosemont Station. The service also includes a distributor segment to serve businesses in the Schaumburg area; the routing for each morning trip will vary/flex based on passenger destinations and the routing for midday and evening trips will follow the route¿s Schaumburg segment.

These reservation based, curb-to-curb services that pick up general public riders within a specified geographic area of approximately 8 square miles and takes them anywhere within that same area. Three Call-n-Rides will operate in the communities of Park Forest (Rich Township), Tinley Park (Orland Township), and Huntley (Grafton Township). The services will allow reverse commuters to be transported to employment areas within the respective service areas as well as providing connections to Metra stations for the traditional commuter market.

This is the first phase of a three-part plan to implement one of three regional call centers. The center will promote, enhance and facilitate access to transportation services, including the integration and coordination of services for individuals with disabilities, older adults and those individuals with low income. Facilitating the coordination of transportation services for work training work shops and work placement agencies are among the functions of the call center.

Funding History

2008
Local Federal Total
$446,646 $1,786,586 $2,233,232

2010
Local Federal Total
$474,945 $1,899,781 $2,374,726

2011
Local Federal Total
$520,588 $2,122,733 $2,643,321

2012
Local Federal Total
$969,718 $3,878,874 $4,848,592

2013
Local Federal Total
$997,215 $3,988,857 $4,986,072