PROJECT DETAILS
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Description
This is the first phase of a three-part plan to implement one of three regional call centers. The center will promote, enhance and facilitate access to transportation services, including the integration and coordination of services for individuals with disabilities, older adults and those individuals with low income. Facilitating the coordination of transportation services for work training work shops and work placement agencies are among the functions of the call center.
Funding History
2008
Local Federal Total
$446,646 $1,786,586 $2,233,232
2010
Local Federal Total
$474,945 $1,899,781 $2,374,726
2011
Local Federal Total
$520,588 $2,122,733 $2,643,321
2012
Local Federal Total
$969,718 $3,878,874 $4,848,592
2013
Local Federal Total
$997,215 $3,988,857 $4,986,072
Current Activities
Funding for call center operations was first initiated with an award from the 2006 program to support the Ride-in-Kane project. Pace call centers continue to provide mobility management services for several demand responsive services and ADA complementary services. Pace is studying the structure and service design of the call centers to explore methods for improving consumer access and attaining greater operational efficiencies. The call center funded by this program now serves projects and ADA complementary services in DuPage, Kane and Will counties.
Funding Amounts by Source
Source | Amount |
---|---|
Local |
$3,409,112 |
Federal |
$13,676,831 |