This is the first phase of a three-part plan to implement one of three regional call centers. The center will promote, enhance and facilitate access to transportation services, including the integration and coordination of services for individuals with disabilities, older adults and those individuals with low income. Facilitating the coordination of transportation services for work training work shops and work placement agencies are among the functions of the call center.

Funding History

2008
Local Federal Total
$446,646 $1,786,586 $2,233,232

2010
Local Federal Total
$474,945 $1,899,781 $2,374,726

2011
Local Federal Total
$520,588 $2,122,733 $2,643,321

2012
Local Federal Total
$969,718 $3,878,874 $4,848,592

2013
Local Federal Total
$997,215 $3,988,857 $4,986,072

The project will provide funding for implementation systems for automated downloads of camera information at rail terminals, yards and bus garages. Automated downloads will provide better access to camera data without manual downloading (as is currently done) on an as-needed basis. Project costs will provide for hardware, software, site design, implementation and wireless network connections at terminals, yards and garages to facilitate the automated downloads. Funding: 2015 ICE: $8,007,280

This funding will provide for several software and hardware enhancements, which will improve efficiency to the Transit Operations Planning system (TOPS). TOPS is a CTA enterprise system that will automate and integrate CTA's business processes related to Bus and Rail operations and Maintenance. This will eliminate the 27 year-old DOS-based systems (FAST) into a single centralized application. In addition, upgrades are required for the Materials Management Information System (MMIS), which is CTA's work order system that tracks warranty information among other fleet details. MMIS has 14 interfaces connecting to Oracle Inventory, Purchasing, and Human Resources, as well as Bus Emergency Communication Systems and the Service Request tool program. The current software, version 6.13, is beyond its expected service life and needs to be upgraded to version 13. Also, the current Oracle ERP system used for Financial, Human Resources and Payroll management among 17 other modules requires critical upgrading. This system is currently on version 11.5.10.2, which will not be supported by Oracle past December 2015. CTA needs to upgrade these Oracle systems in 2015 to avoid significant disruptions to CTA business. Funding: ICE 2012: $906,693 ICE 2015: $5,703,200

The project includes operational improvements to the identified bus routes as follows:

26 - Expanded hours of service and all trips will begin and end at 103rd/Stony Island;

34 - More frequent midday and evening service;

71 - More frequent midday service all trips operation to and from 112th/Torrence improving frequency of service south of 73rd St;

95 - Routes 95E and 95W are combined into a single route providing more convenient service for customers traveling along 95th St;

119 - More frequent midday and evening service; and Green Line rail service improvements offering more frequent service from Cottage Grove and 63rd/Ashland during AM and PM rush.

4 Cottage Grove - Selected trips extended throughout the day from 95th to 115th/Cottage Grove.

X9 Ashland Express and #X49 Western Express bus routes Rush period limited stop bus service in the busy Ashland and Western bus corridors.

Funding:
2018 ICE: $6,037,270

In its fifth year of operation, the Ride in Kane project coordinates paratransit services in Kane County into a centralized system that optimizes transportation resources for older adults, persons with disabilities, and low-income individuals. The sponsors of Phases 9 and 10 include 19 private, non-profit organizations and local units of government.