Innovation, Coordination, and Enhancement (ICE) Projects

This project includes but is not limited to the implementation, launch, continuation, and improvement of mobile ticketing on the Metra system. This project may include the purchase of conductor handheld devices, as well as training. This project may include but not be limited to the costs involved with the contract with Cubic, the base cost, processing and monthly service fees, as well as all material purchases. All testing will be included in this project that will include but not be limited to on-board credit card sales and printers at home and other app testing. All trip planning is included in this project. Other elements that may be included in this project are marketing, service fees, attorney fees, testing. FY 2015, 2016 and 2017 ICE funds will be used for this project. The operating costs may eventually be offset by increased ridership from the convenience of mobile ticketing.

The current GE system that makes platform announcements is becoming outdated with no upgrade potential and has deficiencies. This project will allow for more timely information on arriving trains and allow for improvements including digital LCD displays and automated announcements. The displays could show train(s) arriving in the station, estimated time of arrival, stops made by the train, and any service alerts that may influence service. The screens would be connected to a server via a direct network that could push e-alerts, real time tracker information, advertising and other information to the screens to inform Metra customers.

Funds will be used for the development and deployment of the Ventra Mobile Application and to provide improvements to the Ventra system such as the Express Menu on Ventra vending machines. The mobile application, for use on smartphones, will enhance the customer experience by providing an application to manage Ventra accounts, purchase fare products, receive account alerts, gain scheduling and trip planning information, interact with customer service and purchase tickets. In addition, the Express Menu on Ventra vending machines will allow customers to quickly purchase a Single-ride ticket or Pass products.

The project will provide funding for implementation systems for automated downloads of camera information at rail terminals, yards and bus garages. Automated downloads will provide better access to camera data without manual downloading (as is currently done) on an as-needed basis. Project costs will provide for hardware, software, site design, implementation and wireless network connections at terminals, yards and garages to facilitate the automated downloads.

This project will provide passengers with access to the train’s electrical system through the installation of 120V AC electrical outlets like those found in homes and offices. This will enable commuter to charge or directly use their portable electronic devices, such as mobile phones, laptops, and e-readers, while on-board Metra trains. Electrical outlets will be provided on up to 300 commuter cars, including cars on the Metra Electric District and trailer cars used on the other lines. The cost of installation is estimated to be approximately $3,000 per car. Outlets have been installed on 81 cars as part of a previous car rehabilitation project.

This project involves improvements to the Blue Island, Vermont Street Interagency Transfer Station, in particular additional interagency signage at multiple locations, including both Metra stations. The commuter share represents 100% of the total project cost.

CTA proposes to install Digital Customer Information Displays and non-digital customer focused information throughout the system. Digital displays provide real time bus tracker and/or train tracker information as appropriate, system status updates and CTA customer alerts. These are interspersed with paid advertisements, time and weather information. The paid advertisements support the operation of the machines and provide a source of revenue to CTA. There are two types of digital displays, internal or external. Internal digital displays have been installed at seventeen stations that are characterized by high traffic volume and high transfer activity and include State/Lake (Red Line), Jackson/State (Red Line), and Washington/Wells (Loop Elevated). External digital displays will be installed at street level and CTA has installed one pilot location of these digital urban panels at Grand on the Blue Line. FY2012 funding will provide for the design, fabrication, and installation of up to 60 transit information panels and transit information pylons at up to 46 stations, preferably within 1/2 mile of Metra and/or Pace service, on the rail system (Blue, Purple, Red, Orange, Green, and Pink Lines). Also, the installation of up to 80 Digital Customer Information Displays at 12 stations throughout the CTA system. Installation will focus on stations with high volumes of traffic and high transfer activity, including Lake/State (Red), Jackson (Red), and Washington/Wells (Loop Elevated).

The MMIS Modules and Upgrade Project entails upgrading the current MMIS software to the latest version, adding additional software modules for electronic document management, standardizing bus and rail maintenance data, and providing a platform for user defined reports.

The MMIS Enterprise Asset Management (EAM) Facilities Project focuses on expanding the existing MMIS to encompass facilities. Facilities management data will seamlessly be integrated with the rolling stock data in CTA's MMIS. This expanded MMIS will support the activities of several CTA Departments. A pilot demonstration will also be included to test the use of a mobile device that will allow work-order information to be updated in the field.

The scope includes the purchase and installation of real time next bus signs for bus shelters and transit centers in Pace's service area. The 2014 technical revision to the scope added the purchase of Trapeze licenses which will connect the data portion to the sign software. These signs would display the existing WebWatch information for those customers who are waiting at bus stops and do not have access to the internet on their mobile phones.