Innovation, Coordination, and Enhancement (ICE) Projects

This project will design, purchase, and install new digital train tracking displays and back lit station identification signs. Video boards will display real-time train tracking and service alerts as well as other visual information. At least one sign is planned to be installed at and/or near the primary entrance to Metra's five downtown Chicago terminals. New train tracking displays will improve our communication with the customer and better accommodate ESL and/or non-English speakers and improve ADA compliance. Back lit station identification signs will greet Metra riders as they board and depart the terminal stations.

Esri will develop an agency-wide GIS Strategic Plan or System of Engagement (SoE) that will provide CTA with a roadmap for future uses of GIS within agency departments. Esri will conduct detailed interviews with business units to establish their GIS needs and identify data, maps and apps that are necessary to achieve their goals. The goal of the SoE is to provide a way for all business units to utilize GIS to improve processes, make work more efficient, retrieve and create authoritative data, effectively utilize applications, provide convenient access to relevant spatial data, and share contributions throughout the agency. The recommended technology with be reusable and the applications will be configurable with little or no custom code.

The scope of work being performed will vary by location, but includes deep clean power washing of all surfaces (all locations), station painting (all locations), lighting upgrades, improved platform amenities, renewal of finishes and fixtures, utility and plumbing line repairs, removal of outdated fixtures and equipment, permanent repair work and updating of old/damaged signage.

The project is to enhance CTA’s Safety Management System (SMS) implementation by applying technological innovations to its safety risk management process and collaborating with contracted subject matter experts in transit safety performance and risk reduction.

Esri will develop an agency-wide GIS Strategic Plan or System of Engagement (SoE) that will provide CTA with a roadmap for future uses of GIS within agency departments. Esri will conduct detailed interviews with business units to establish their GIS needs and identify data, maps and apps that arenecessary to achieve their goals. The goal of the SoE is to provide a way for all business units to utilize GIS to improve processes, make work more efficient, retrieve and create authoritative data, effectively utilize applications, provide convenient access to relevant spatial data, and share contributions throughout the agency. The recommended technology with be reusable and the applications will be configurable with little or no custom code.

New integrated solutions will be deployed to support Metra's Transportation Division's operations. Included in this are enhancements and new functionality for Metra's crew calling systems, new solutions to integrate existing technology footprint, and efforts to perform business process optimization and organizational design optimization.

To attract new riders and retain current ones, the CTA will remain focused on providing a healthy,clean, and comfortable riding environment, and continue to make investments to modernize the system and improve the overall experience of our customers. (1) Enhanced Cleaning Tools and Measures; to include multiple daily cleanings, targeted deep cleanings of 150 buses and 150 rail cars each night, Mobile Cleaning SWAT teams and efficient Air Circulation. (2) Customer Amenities: Free Masks, Travel Healthy Kits distributes to customers, Ridership Dashboard Information uses technology to help customers plan their trips to avoid heavy ridership periods or overcrowding.

The project will provide operating assistance (due to loss of revenue related to COVID-19) to CTA System-wide. Funds can be used for any operating shortfall.